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Does your company have public liability insurance?
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Is your company VAT registered?
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If based outside of the UK, do you have your countries legal agreements in place to work with serviced accommodation agents?
How do you operate your serviced apartments?
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Do you manage all elements of the booking – Cleaning/maintenance etc?
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What is your cancellation/amendment and extension policy?
What is your arrival process?
Is the below included in your nightly rates?
Wi-Fi
Furnishings and equipment
Private kitchen/kitchenette
Private bathroom
Weekly Cleaning (including a change of linen & towels)
Linen & towels
In unit washing facilities (washing machine)
Private safety deposit box
Secure post box
All bills included
Do you have a 24-hour help line for guests?
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Do you include commission in the nightly rate?
What locations are your apartments located?
How many studios units do you have?
How many 1-bed units do you have?
How many 2-bed units do you have?
How many 3-bed units do you have?
Are you members of any of the following associations?
ASAP (the Association of Serviced Apartment Providers)
CHPA (the Corporate Housing Providers Association)
HBAA (the Hotel Booking Gents Association)
ITM (Institute of Travel Management)
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